Methodology
Managed services is a proactive, comprehensive IT support approach.
With managed services, you get the full spectrum of IT support from strategy to implementation to day-to-day help. Our mission is to have a positive impact on you personally. Breaking the reactive cycle frees you from twiddling your thumbs when something goes down and it keeps you from watching the IT clock so that you don’t spend too much on fees. You’ve got better things to do. Let us help manage your infrastructure so that you can get back to business.
Logic Speak Managed Services offers predictive results and provides an IT roadmap for your organization. We believe there are five key pillars that make up a good Managed Services approach as well as fundamental components that create a seamless IT organization. Keep reading to learn more about how we approach IT.
Documentation
We’re a little OCD when it comes to documenting everything. We need to know everything about your infrastructure, so that we’re not wasting time looking for something when we need to be addressing an issue. Lack of info means more down time to get to a resolution.
Process
Logic Speak as a whole is committed to always making things better. Our goal is to streamline support so that you get the best and predictable experience. Regardless of who is working with you on an issue, they are prepared and equipped to provide consistent and competent service to you because of our investment in how we approach IT.
Standardization
We get that you just want it to work so that you can do your job. Your business is unique, but the technology that supports it doesn’t have to be. Establishing company standards helps reduce costs and expedites service because it eliminates variables within your systems.
Automation
Humans are flawed, so the more repeatable we can make things the more predictable and streamlined to ensure success. Essentially, we can offer proactive support by using auto-monitoring to keep an eye on your systems.
Analysis
Because we work with a variety companies, we have a vantage point of seeing things before you actually experience them. We provide predictive analysis that allows us to proactively address an issue by deciphering the underlying root problem and addressing it.
At the base of good service are these key components that provide a strong foundation of support for your organization. We all know that you can’t build on shaky ground. So, here’s what we mean…
Communication
It may seem like a cliché, but we recognize that just like any other relationship, we can’t be successful in serving you without good reciprocal communication. It’s a two-way street and we commit to being clear and timely with the status of things as well as touching base regularly to check in on your overall experience and business needs.
Expectations
Hand in hand with communication, we must clearly establish expectations so that everyone knows what’s going on and when. We strive to articulate a plan of action with accurate time estimates to alleviate the stress of the unknown. Likewise, we ask you to share your own deadlines with us so that we can work toward meeting those goals.
Security
We recognize that the world we live in we can’t leave our doors unlocked. Security has to be baked in to everything we do. The IT risks are real…ransomware, viruses, malware, etc. We’ve all seen the news and so security is a baseline necessity for any network. So, every client receives Cloud Backup, Monitoring, AntiSpam, AntiVirus and Web Protection. We have a slew of security services we can implement that fit your specific needs.
Technology
If you don’t have technology that solves a business problem, it’s not worth your money. The magic is using the best tech to solve a problem, not just getting the latest and greatest gadget. We get that you need to be budget conscience and yet need the right tech to get the job done well. Since we love seeing what’s out there and experimenting with new solutions, we can make relevant recommendations based on experience and expertise.
Skills
Competent support is a given. At the core of who we are, is a group of people who love their craft. We geek out over how things work and the best way to troubleshoot an issue. There are always lots of ways to solve a problem, but we hire people who know the best and fastest ways to solve problems that gets you the best results.