Managed Services

Managed services is a proactive, comprehensive IT support approach.

 With managed services, you get the full spectrum of IT support from strategy to implementation to day-to-day help. Our mission is to have a positive impact on you personally. Breaking the reactive cycle frees you from twiddling your thumbs when something goes down and it keeps you from watching the IT clock so that you don’t spend too much on fees. You’ve got better things to do. Let us help manage your infrastructure so that you can get back to business.

 Logic Speak Managed Services offers predictive results and provides an IT roadmap for your organization. We believe there are five key pillars that make up a good Managed Services approach as well as fundamental components that create a seamless IT organization. Keep reading to learn more about how we approach IT. 

Documentation
We’re a little OCD when it comes to documenting everything. We need to know everything about your infrastructure, so that we’re not wasting time looking for something when we need to be addressing an issue. Lack of info means more down time to get to a resolution.

Process
Logic Speak as a whole is committed to always making things better. Our goal is to streamline support so that you get the best and predictable experience. Regardless of who is working with you on an issue, they are prepared and equipped to provide consistent and competent service to you because of our investment in how we approach IT.

Standardization
We get that you just want it to work so that you can do your job. Your business is unique, but the technology that supports it doesn’t have to be. Establishing company standards helps reduce costs and expedites service because it eliminates variables within your systems.

Automation
Humans are flawed, so the more repeatable we can make things the more predictable and streamlined to ensure success. Essentially, we can offer proactive support by using auto-monitoring to keep an eye on your systems.

Analysis
Because we work with a variety companies, we have a vantage point of seeing things before you actually experience them. We provide predictive analysis that allows us to proactively address an issue by deciphering the underlying root problem and addressing it.

    At the base of good service are these key components that provide a strong foundation of support for your organization. We all know that you can’t build on shaky ground. So, here’s what we mean…

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    Communication

    It may seem like a cliché, but we recognize that just like any other relationship, we can’t be successful in serving you without good reciprocal communication. It’s a two-way street and we commit to being clear and timely with the status of things as well as touching base regularly to check in on your overall experience and business needs.

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    Expectations

    Hand in hand with communication, we must clearly establish expectations so that everyone knows what’s going on and when. We strive to articulate a plan of action with accurate time estimates to alleviate the stress of the unknown. Likewise, we ask you to share your own deadlines with us so that we can work toward meeting those goals.

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    Security

    We recognize that the world we live in we can’t leave our doors unlocked. Security has to be baked in to everything we do. The IT risks are real…ransomware, viruses, malware, etc. We’ve all seen the news and so security is a baseline necessity for any network. So, every client receives Cloud Backup, Monitoring, AntiSpam, AntiVirus and Web Protection. We have a slew of security services we can implement that fit your specific needs.

    Technology

    If you don’t have technology that solves a business problem, it’s not worth your money. The magic is using the best tech to solve a problem, not just getting the latest and greatest gadget. We get that you need to be budget conscience and yet need the right tech to get the job done well. Since we love seeing what’s out there and experimenting with new solutions, we can make relevant recommendations based on experience and expertise.

    Skills

    Competent support is a given. At the core of who we are, is a group of people who love their craft. We geek out over how things work and the best way to troubleshoot an issue. There are always lots of ways to solve a problem, but we hire people who know the best and fastest ways to solve problems that gets you the best results.

    We want to take the stress out of technology for you and your business. Contact us to learn how.

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    "Thanks for the quick follow up and the thorough job. It was nice to have my issue taken care of while I was away.”

    Ricky W.

    “You always take care of any issues we have! It is a pleasure working with you!”

    Kristan K.

    “You are always so pleasant and helpful!”

    Larrica H.

    “As always, Logicspeak staff does a terrific job in a timely manner. Thank you!”

    Katherine Office Manager, Software Development Firm

    “Efficient and friendly, always appreciated!”

    Jose, Labor Management Firm

    “This company is amazing! I’d recommend them to anybody needing professional computer tech support for a business!”

    John D.Achieve Web Design, Inc.

    “We’ve worked with Logic Speak for more than 5 years and they’ve grown to part of our organization. I trust the guys at Logic Speak. I know that they stand behind their word and will do whatever it takes to make our systems run as smoothly as possible.”

    Doug Fisher, Fisher Engineering

    “If things are not working properly, then we are generally in crisis mode. I get concerned when folks cannot use the tools that I pay for, and I feel like I am just flushing money. Our business is deadline driven (permits, construction schedules) where there are major dollar implications if we do not meet our obligations. Logic Speak helps us stay on top of things and keep us up and running.”

    Bill Peltier, William J. Peltier and Associates

    “I needed an IT company that understood the challenges that we face as an engineering company. Logic Speak is that company! Now I don’t have to think about technology; I can devote time to our clients and projects knowing that they have everything under control!

    Jill Gilbert, Holt Consulting Company

    “We want partners that care as much about our business as we care about our clients. Not only does Logic Speak go the extra mile to meet our IT needs, they also randomly drop by just to bring us donuts and see how we’re doing.”

    Jennifer Aulick, Aulick Engineering 

    “Great work. Efficient and effective. Thank you!”

    Tom Owner, HR Recruiting Firm